At Iqra Book Store, we value our customers and strive to provide a transparent, fair, and smooth shopping experience. This Cancellation and Refund Policy outlines the terms under which orders may be cancelled, returned, and refunded. By placing an order on our website https://iqrabookstore.in, you agree to the terms stated below.
1. Order Cancellation Policy
1.1 Cancellation Before Dispatch
Order cancellations are accepted only before the order has been dispatched from our facility.
Once an order is dispatched, it cannot be cancelled under any circumstances.
1.2 How to Request a Cancellation
Customers must contact our customer support team with their Order ID to request a cancellation.
Cancellation requests are subject to verification of order status.
1.3 Refund for Cancelled Orders
If the cancellation request is approved (i.e., the order has not yet been dispatched), the refund will be processed within 24 hours of cancellation confirmation.
Refunds will be issued to the original mode of payment used at the time of purchase.
2. Return Policy (Post-Delivery)
2.1 Eligibility for Returns
Customers may request a return only under the following conditions:
The return request is initiated within 3 days from the date of receiving the product.
The product is unused, undamaged, and in its original condition, along with original packaging, invoices, and labels.
2.2 Non-Returnable Items
Products damaged due to misuse, mishandling, or customer negligence are not eligible for return.
Any product returned after the 3-day return window will not be accepted.
3. Reverse Shipment & Inspection
Customers are responsible for shipping the product back to us unless otherwise agreed mutually in writing.
Once the returned product is received at our facility, it will undergo quality inspection to verify eligibility for a refund.
Iqra Book Store reserves the right to reject a return if the product does not meet return eligibility criteria.
4. Refund Policy
4.1 Refund Timeline
For cancellations: Refunds will be processed within 24 hours of cancellation approval.
For returns: Refunds will be processed within 24 hours of the reverse shipment arriving at our facility, subject to successful inspection.
4.2 Shipping Charges Deduction
In the case of a return, shipping charges incurred by us (both forward shipping and reverse shipping, if applicable) will be deducted from the refund amount.
Shipping charges are non-refundable under any circumstances, unless otherwise mutually agreed upon in writing.
4.3 Refund Method
Refunds will be credited to the original payment method.
The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
5. Exceptions & Discretionary Rights
Iqra Book Store reserves the right to make the final decision on all cancellations, returns, and refunds.
In exceptional cases, resolutions may be provided at our sole discretion in the interest of customer satisfaction.
6. Contact & Support
For any questions, clarification, or assistance regarding cancellations and refunds, please contact our customer support team. We are always happy to help and ensure a smooth resolution.
